Last reviewed: [date]. Please have this policy checked by your legal adviser before launch.
What we collect
- When you sign in: your email address, and the one-time codes we send to it.
- When you order: your name, delivery address, phone number and order details.
- When you pay: we do not see or store your card, UPI or bank details.
Payments are handled by our payment provider, who collects those directly.
- Automatically: basic technical information such as your device type and
the pages you visit, used to keep the site working.
Why we use it
To take and deliver your orders, to contact you about them, to handle returns and refunds, to prevent fraud and misuse, and to meet our legal and tax obligations. We will only send you marketing messages if you have asked for them, and every one has an unsubscribe link.
Who we share it with
Only with those who need it to do their job for us: our delivery partner, our payment provider, and our email provider. We do not sell your personal data. We may disclose information where the law requires it.
How long we keep it
Order and tax records are kept for as long as the law requires. Other information is kept only while your account is open. You can ask us to delete your account at any time using the contact details below; records we are legally required to retain will remain.
Your choices
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Write to us using the details below and we will respond within a month.
Cookies
We use cookies and similar browser storage to keep you signed in, remember your shopping bag and wishlist, and understand which pages are used. You can clear or block them in your browser, though parts of the site may stop working.
Children
This site is not intended for children under 18, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
Tavishi [Registered business name and address] Email: [support email] Phone: [support phone]
Grievance Officer (as required by the Consumer Protection (E-Commerce) Rules, 2020): [Name], [email], [phone]. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.