Last reviewed: [date]. Confirm every timeline below matches what you can actually honour before this goes live.
Cancelling an order
You can cancel an order at any time before it is dispatched — contact us with your order number and we will stop it.
Once an order has been dispatched it can no longer be cancelled. Please use the return process instead.
Refunds
Where a refund is due, we process it within [N] business days of approving your cancellation or receiving your returned item.
- Prepaid orders are refunded to the original payment method. Your bank
usually takes a further 5–7 business days to show it.
- Cash on Delivery orders are refunded by bank transfer to an account you
nominate, since there is no original payment to reverse.
Delivery charges, where they were paid, are refunded only when the return is because of our error — a wrong, damaged or faulty item.
When we cancel
If we cancel an order — because a piece has sold out, an address cannot be served, or a price was displayed incorrectly — we tell you and refund the full amount, including any delivery charge.
Faulty or wrong items
If a piece arrives damaged, faulty, or is not what you ordered, tell us within [N] days of delivery with a photograph. We will replace it or refund it in full, including the cost of sending it back.
Contact us
Tavishi [Registered business name and address] Email: [support email] Phone: [support phone]
Grievance Officer (as required by the Consumer Protection (E-Commerce) Rules, 2020): [Name], [email], [phone]. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.