Last reviewed: [date]. Confirm every timeline and charge below before this goes live.
Where we deliver
We deliver across India. Some pincodes cannot be served by our delivery partner, and Cash on Delivery is not available everywhere — the checkout tells you before you pay.
Dispatch and delivery times
Orders are dispatched within [N] business days. Delivery usually takes a further [N]–[N] business days depending on your location. Orders are not dispatched on Sundays or public holidays.
Festive periods and weather can delay deliveries beyond our control. We will keep you informed if that happens.
Delivery charges
[State your delivery charge, and the order value above which delivery is free.]
If nobody is home
Our delivery partner will attempt delivery and then contact you. If an order comes back to us undelivered we will contact you to arrange a re-send or a refund.
Returns
You can return an unused piece in its original packaging within [N] days of delivery. Tell us first using the contact details below, or raise a return from your order in My Account.
For hygiene reasons, earrings cannot be returned unless they arrived faulty or were not what you ordered.
Once we receive and check the returned item, your refund is processed as set out in our Refund & Cancellation Policy.
Exchanges
We exchange for a different size or a different piece of the same value, subject to availability. Contact us and we will arrange it.
Contact us
Tavishi [Registered business name and address] Email: [support email] Phone: [support phone]
Grievance Officer (as required by the Consumer Protection (E-Commerce) Rules, 2020): [Name], [email], [phone]. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.